Help center

How can we help?

Projects

Quotes, timelines, payments and what to expect.

Hosting & support

Plans, backups, updates and emergencies.

Client portal

Tickets, invoices and following your project.

Projects

How do I start a project?

Fill in the quote form or message us on WhatsApp. We'll book a free call, then send a scope, timeline and fixed quote.

How is a project priced?

Most projects are fixed-price, agreed before we start. Ongoing or flexible work can be billed hourly or with a dedicated specialist.

How do payments work?

Projects are usually paid in milestones, for example a deposit to start, a payment at design approval and the rest at launch. Every invoice appears in your client portal.

Will I own the code and design?

Yes. Once the project is paid, the code, designs and content we create for you belong to you.

Can I update the site myself?

Yes. We set up an easy editor for text, images and blog posts, and show you how to use it.

Hosting & support

What's included in a support plan?

Updates, backups, security checks and bug fixes on every plan. Higher plans add monitoring, development hours, emergency response and a dedicated contact.

How often do you back up my site?

Hosted sites are backed up daily, and backups are kept so we can restore an earlier version if needed.

Can I call your support team?

Yes, call us any time:

What if my site is hacked or goes down?

Contact SOS support right away. We respond 24/7 to secure and restore your site.

Can you move my site to your hosting?

Yes. We migrate your site, email and domain settings with little or no downtime.

Client portal

How do I log in?

Go to Sign up / Log in and continue with Google, Apple, your phone number or email. New clients create their account the same way.

How do I open a support ticket?

In the portal, open Support and choose “New ticket”. Describe the problem and we'll reply there and by email.

Where can I see my invoices?

All invoices and their status are listed under Billing in your portal.