Refund and Cancellation Policy
Last updated August 2026.
This Refund Policy explains how refunds are handled for ZeyWeb services.
Milestone-based work
Most work is delivered in agreed milestones. Fees for completed and approved milestones are non-refundable, as they represent work already performed.
Work in progress
If an engagement is cancelled while a milestone is underway, we will invoice for work performed up to that point. Any prepaid amount beyond the value of completed work may be refunded, less reasonable costs already incurred.
Support and maintenance plans
Recurring plan fees cover the corresponding service period and are generally non-refundable once the period has begun. You may cancel future renewals in line with your plan terms.
How to request a refund
To request a refund, contact us with your request reference and the details of your concern. We review each request fairly and aim to resolve it promptly.
Emergency work
Given its urgent nature, emergency (SOS) work performed is non-refundable once carried out.
If you have questions about this document, please contact ZeyWeb.